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Privacy Policy

Understand how your information is collected, stored, and used while interacting with our website and services.

WHAT INFORMATION WE COLLECT

When you contact us through our website, request a free estimate, or submit a service inquiry, we may collect personal information such as your name, phone number, email address, mailing address, and project details. This information allows us to respond to your requests, schedule consultations, and provide accurate service recommendations tailored to your outdoor space.

MEDIA

If you upload images through our estimate request or contact forms, please avoid including sensitive personal details within those files. Uploaded photos are used solely to evaluate your project scope and help our team provide you with the most accurate service assessment.

Contact forms

Information submitted through our contact forms is used exclusively for communication related to your requested services, scheduling estimates, confirming appointments, or responding to customer support inquiries. We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

Cookies

Our website may use cookies to improve browsing performance, analyze visitor activity, and enhance your overall experience. Cookies help us understand how visitors interact with our site and allow certain features to function properly.

You may disable cookies at any time through your browser settings, though some website features may not function as intended as a result.

SMS Communications

By providing your phone number and agreeing to SMS consent on our website, you agree to receive text messages from Lowcountry Scapes Inc. These messages may include appointment reminders, estimate updates, project status notifications, customer service responses, and occasional promotional offers related to our hardscape and outdoor living services.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. SMS consent is never shared with third parties for marketing purposes.

Data Security

Lowcountry Scapes Inc. implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We are committed to maintaining the security of your data throughout your relationship with us.

Analytics

We may use website analytics tools to better understand visitor behavior, page performance, and overall site usage. This data helps us improve our website content, services, and the customer experience we deliver.

HOW LONG WE RETAIN YOUR DATA

Information submitted through inquiries, forms, or project requests may be retained for customer service, project management, and business record-keeping purposes. You may request the removal of your personal information at any time, unless retention is required by applicable law.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask that your data be removed from our records. Lowcountry Scapes Inc. is committed to protecting your privacy and handling your information with care and responsibility.

WHERE YOUR DATA IS SENT

Information you submit may be processed through secure email platforms, customer relationship management systems, or spam detection services to ensure safe and reliable communication between you and our team.

YOUR CONTACT INFORMATION

If you have any questions about this Privacy Policy or how your personal information is used, please reach out to us through our website contact form, by phone, or by email. We're happy to address any concerns you may have.